A call only gets a positive outcome now if a conversation actually happened. Cut-off and near-silent calls are no longer counted as "E-mail sent" or "Appointment booked" — so your reports show what really took place.
If the agent mispronounces your company name, you can now fix it yourself: Settings → Pronunciation, enter the term and how it should sound, done. The rule applies on the next call — no restart, no ticket to us.
A new page explains how the call outcome is chosen after a call — and why outcome rules in the agent prompt have no effect.
The power dialer now runs continuously in loop mode, iClosed joins as a third booking provider, and you manage deals on an opportunity board with your own pipelines and stages.
If you sync leads from Close, statuses and custom fields are now kept current – changes in Close show up in Zyles within minutes. Existing data was reconciled once in full.
Your balance is now kept in credits instead of minutes. The balance sits in the sidebar, the /minutes page is now /credits (old links redirect), and billing explains the conversion.
Scheduled calls can now be listed and cancelled individually – in the API and via MCP (scheduled_calls_list, scheduled_calls_cancel).
On request, Zyles sends you a regular report by e-mail. All reports are kept in an archive, and the new report page shows the figures with charts.
Leads now have tasks (assignee, priority, due date) and opportunities – both in the left column of the lead page, with changes shown in the timeline.
Besides Calendly you can now connect YouCanBookMe as a booking page – selectable per agent. On connect, Zyles verifies the credentials and shows free slots.