Skip to main content

Newly documented: how post-call outcomes are assigned

Zyles Team
Zyles

A new page explains how the call outcome is chosen after a call — and why outcome rules in the agent prompt have no effect.

  • Two prompts, two jobs: the agent prompt runs the conversation; a separate AI then writes the summary and the outcome. That AI does not see the agent prompt — outcome rules belong in configuration.postCallPrompt.
  • Copyable template for the post-call field, plus a checklist against the most common mistakes (voicemail landing as "Not interested" or "Callback requested").
  • Doable via MCP: with agents_get/agents_update and call_outcomes_list/call_outcomes_update.

Post-call outcomes: how assignment works.