Skip to main content

Honest call outcomes, no double top-up, workflows after voicemail

Zyles Team
Zyles

A call only gets a positive outcome now if a conversation actually happened. Cut-off and near-silent calls are no longer counted as "E-mail sent" or "Appointment booked" — so your reports show what really took place.

  • Call outcomes now require recognisable agreement in the conversation. Before, the agent's own offer ("Shall I send you the link?") on a cut-off call was enough: on 21 Oct seven calls were stamped "E-mail sent" although the contact never agreed — on one of them the only word spoken was "And".
  • Workflows now run after a voicemail too. A detected voicemail ended the call without reporting the call_ended event. Workflows listening for the "Voicemail" outcome therefore never ran, and workflows with no outcome filter skipped those calls as well — around 319 calls a day.
  • Workflows: the webhook node now sends the headers, the bearer token and the body you entered in the editor; the target used to receive only the bare minimum. Inside a workflow the agent knows the current time including its timezone and rejects appointments in the past. Custom fields are picked in the editor by name instead of by id.
  • Balance: auto top-up now runs only once at a time per project. When several calls ended at the same moment, each could raise its own invoice — charged twice and credited twice.
  • Power dialer: the minimum gap between two calls to the same lead survives a scheduled relaunch of a dialer in continuous mode. Continuous mode can now be switched on and off on an existing dialer as well, and the agent picked at start is sent on every start and shown in the launcher.
  • Close import: leads without a phone number are imported instead of silently dropped — only a lead with no contact at all is skipped, and it is listed with its reason. Leads have a Company field that comes over from Close and is editable right in the lead view.
  • Pronunciation and opportunities: every pronunciation rule has a listen button, and the preview speaks just the term instead of a whole carrier sentence. The opportunities board pages in per stage, clicking a card opens the lead, and in presentation mode phone and e-mail are masked in the merge dialog too.